Shipping Policy

 

Thank you for shopping with Pamana. We aim to make your delivery experience as simple and reliable as possible. This Shipping Policy explains how we process, dispatch and deliver orders within Australia.

Order Processing

Orders are generally processed within [1–3 business days] after payment has been successfully received.

Orders placed on weekends or Australian public holidays will generally be processed on the next business day.

During busy periods, sales, promotions or holiday periods, processing times may be slightly longer. If there is an unexpected delay with your order, we will make reasonable efforts to contact you.

Shipping Within Australia

We currently ship to most locations across Australia, including metropolitan and regional areas.

Shipping options and costs will be displayed at checkout based on your delivery address and the items in your order.

• Standard shipping

Estimated delivery times are provided as a guide only and may vary depending on your location, the courier or postal service, weather, public holidays and other circumstances outside our control.

Estimated Delivery Times

Typical delivery timeframes after dispatch are approximately:

Delivery Location	Estimated Delivery
Perth / Metro WA	[1–4 business days]
Other WA locations	[2–7 business days]
Other Australian metropolitan areas	[2–7 business days]
Regional & remote areas	[4–10 business days]

These timeframes are estimates only and are not guaranteed.

Shipping Costs

Shipping costs are calculated and displayed at checkout before you complete your purchase.

We offer free standard shipping on orders over $100

Additional charges may apply for oversized, bulky or particularly heavy items where applicable.

Tracking Your Order

Where tracking is available, you will receive tracking information by email once your order has been dispatched.

Please allow up to 24–48 hours for tracking information to become active after receiving your dispatch notification.

You can use the tracking information provided to monitor the progress of your delivery.

Incorrect or Incomplete Delivery Information

Please ensure that your delivery address and contact details are correct before completing your order.

If an order has not yet been dispatched and you notice an error in your delivery information, please contact us as soon as possible at admin@pamanaclo.com.

We cannot guarantee that we will be able to change delivery details after an order has been dispatched.

If an order is returned to us because an incorrect or incomplete address was provided, additional shipping costs may apply before the order can be resent.

Delayed or Lost Deliveries

Once an order has been dispatched, delivery is handled by the relevant postal or courier service.

If your order has not arrived within a reasonable period after the estimated delivery timeframe, please contact us at admin@pamanaclo.com and we will assist with investigating the delivery.

If tracking indicates that your parcel has been delivered but you have not received it, please first check around your property and with household members, neighbours or the relevant delivery provider. We may also assist with contacting the carrier where appropriate.

Damaged Items

We take care when packaging orders for shipment. If your order arrives damaged, please contact us as soon as reasonably possible at admin@pamanaclo.com.

Please provide:

• Your order number
• A description of the damage
• Clear photographs of the damaged product and packaging

We will assess the issue and work with you to determine an appropriate resolution.

Authority to Leave

Where available, customers may be able to select an authority-to-leave option through the relevant delivery provider.

If you authorise a parcel to be left unattended, Pamana. is not responsible for loss or damage occurring after the parcel has been delivered to the nominated location, except where otherwise required by Australian Consumer Law.

 

Public Holidays and Peak Periods

Delivery and processing times may be affected by Australian public holidays, weekends, promotional periods and peak shopping periods such as Christmas.

We recommend allowing additional time for deliveries during these periods.

Australian Consumer Law

Nothing in this Shipping Policy is intended to exclude, restrict or modify any rights you may have under the Australian Consumer Law (ACL).

Where a product is faulty, damaged, not as described or otherwise fails to meet the consumer guarantees that apply under Australian law, you may be entitled to a remedy regardless of our shipping or returns procedures.

Contact Us

If you have any questions regarding shipping or the delivery of your order, please contact us:

Pamana.
Email: admin@pamanaclo.com

We will do our best to assist you with your enquiry as promptly as possible.