Terms of service
Use of Our Website
You agree to use our website only for lawful purposes and in a manner that does not:
- Breach any applicable Australian or international law;
- Infringe the rights of another person or business;
- Interfere with the operation or security of our website;
- Attempt to gain unauthorised access to our systems or data;
- Introduce malicious software, viruses or other harmful material; or
- Use our website for fraudulent or misleading purposes.
We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms have been breached.
Products and Services
We make reasonable efforts to ensure that product descriptions, images, specifications, pricing and other information displayed on our website are accurate.
However, colours and appearance may vary depending on your device or screen settings, and minor variations may occur.
We reserve the right to correct errors, update product information or withdraw products from sale at any time.
Pricing
All prices displayed on our website are in Australian dollars (AUD) unless otherwise stated.
Prices may be changed at any time without notice. However, once you have successfully placed an order, we will generally honour the price displayed at the time of purchase, subject to any obvious pricing error.
Where applicable, prices include GST.
If an obvious pricing error occurs, we may contact you before fulfilling the order to confirm whether you wish to proceed at the correct price or receive a refund.
Orders
When you place an order through our website, you are making an offer to purchase the selected products or services.
An order is not necessarily accepted until we have confirmed the order and/or dispatched the relevant products.
We reserve the right to refuse or cancel an order where reasonably necessary, including where:
- A product is unavailable;
- There has been an obvious pricing or product description error;
- We suspect fraudulent or unauthorised activity;
- We are unable to verify payment; or
- We are unable to deliver the order to the nominated address.
If we cancel an order after payment has been received, we will provide an appropriate refund for the amount paid.
Payment
Payment must be made using one of the payment methods available at checkout.
By submitting payment details, you confirm that you are authorised to use the relevant payment method.
We may use third-party payment providers to process transactions. Your use of those payment services may also be subject to the provider's own terms and conditions.
Shipping and Delivery
Our shipping and delivery practices are described in our Shipping Policy.
Estimated delivery times are provided as a guide only and may be affected by circumstances outside our reasonable control.
You are responsible for providing accurate delivery information when placing an order.
Nothing in our Shipping Policy or these Terms excludes any rights you may have under Australian Consumer Law.
Returns, Refunds and Exchanges
Our returns and refunds process is described in our Returns & Refunds Policy.
Nothing in our returns policy, these Terms or any other policy on our website is intended to exclude, restrict or modify any rights or remedies available to you under the Australian Consumer Law.
Where a product is faulty, unsafe, not of acceptable quality, does not match its description or otherwise fails to comply with applicable consumer guarantees, you may be entitled to a remedy under Australian law.
Australian Consumer Law
Our products and services come with guarantees that cannot be excluded under the Australian Consumer Law.
Nothing in these Terms is intended to exclude, restrict or modify those rights.
To the extent permitted by law, our liability may be limited to the remedies available to us under applicable legislation. However, this limitation does not apply where such limitation is prohibited by law.
If you are a consumer under the Australian Consumer Law, you may have rights including guarantees that products are of acceptable quality, match their description and are fit for any purpose that we have represented they are suitable for.
Website Availability
We aim to keep our website available and operating correctly, but we do not guarantee that the website will always be uninterrupted, secure or error-free.
We may temporarily suspend, modify or discontinue parts of the website for maintenance, upgrades, security reasons or other operational requirements.
Accuracy of Information
We make reasonable efforts to ensure that information on our website is accurate and current.
However, we do not guarantee that all information will always be complete, accurate or free from errors.
If we identify an error, we may correct the information as soon as reasonably practicable.
Privacy
Your privacy is important to us.
Our collection, use and handling of personal information is explained in our Privacy Policy.
By using our website, you acknowledge that your personal information may be collected and handled in accordance with that Privacy Policy.